Touchbase
Privacy Policy

Effective Date: August 9, 2023


1. Introduction
Welcome to Touchbase CRM ("us," "we," or "our"). This Privacy Policy outlines the types of information we collect, how we use and protect it when you ("user" or "you") use our website and services available at trytouchbase.com ("Website"). By accessing or using the Website, you agree to the terms of this Privacy Policy.


2. Information We Collect
a. Personal Information: When you sign up for an account, subscribe to our newsletter, or contact us for support, we may collect personal information, such as your name, email address, company name, and phone number.
b. Usage Information: We automatically collect information about your interaction with the Website and services, including your IP address, browser type, pages viewed, and the duration of your visit.
c. Cookies and Similar Technologies: We may use cookies and similar technologies to improve user experience, track usage patterns, and deliver personalized content.


3. How We Use Your Information
a. Provide and Improve Services: We use your information to deliver our CRM services, respond to your inquiries, and improve our offerings.
b. Communications: We may use your email address to send you important updates, marketing materials, or newsletters. You can opt-out of receiving such communications at any time.
c. Analytics: We may use aggregated and anonymized data to analyze trends, improve our services, and enhance user experience.


4. Data Sharing
a. Third-party Service Providers: We may share various forms of communication, including, but not limited to, email communications (e.g., Gmail, Outlook, etc.), social media communications, phone call records, and any other forms of communication you may have with your customers. This data may be shared with OpenAI and other AI vendors. We compile all daily conversations from a Touchbase user into a well-organized, single text corpus. This corpus is then embedded into an appropriate prompt which is sent to the aforementioned AI vendors.
b. Compliance with Laws: We may disclose your information when required to comply with applicable laws, regulations, or legal processes.

5. Limited Use Disclosure
By using this app, you acknowledge that we adhere to Google's API Services User Data Policy, specifically the Limited Use requirements. We respect and protect your data, ensuring any information from Google APIs isn't misused. Read more about the Google API Services User Data Policy


6. Your Choices
a. Account Information: You can review, update, or delete your account information by accessing your account settings on the Website.
b. Cookies: You can manage your cookie preferences through your browser settings.


7. Data Security
We take reasonable measures to protect your information from unauthorized access or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure.


8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to have it removed.


9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our Website with a revised "Effective Date."


10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at trytouchbasecrmus@gmail.com.